Leadership résumé

Built and led platform engineering capabilities for regulated fintech systems, managing 3 engineers directly and influencing 30+ stakeholders across engineering, product, support, operations, security, and executive teams.

• Designed GitHub-based CI/CD paths to VM hosts, Azure App Services, and Azure Container Apps, reducing deployment time by 40%.
• Owned platform reliability practices for critical payment systems, including monitoring, alerting, status page operations, incident command, and RCA discipline.
• Maintained 99.999% platform stability while supporting API integrations, card issuing, ACH/NACHA workflows, and customer-facing payment operations.
• Reduced Azure spend by 20% through cost optimization, workload review, and architecture improvements.
• Rebuilt server infrastructure after a ransomware event in under two weeks while restoring secure operations and preserving critical business continuity.
• Re-architected core API authentication and authorization flows without customer-disrupting migration windows.
• Created support automation, documentation habits, and ticketing practices that reduced resolution time by 90% and customer wait time by 80%.
• Partnered with CEO, CTO, CPO, and VP-level stakeholders to prioritize technical debt, platform modernization, developer experience, and compliance-sensitive delivery work.

Developed support tooling, reporting automation, migration plans, and security-minded operational improvements for business-critical systems.

• Built CRM automation with C#, JavaScript, SSRS, and T-SQL, cutting inventory processing time by 25%.
• Automated billing, tax document, and report generation workflows, reducing preparation time by 60%.
• Improved reporting performance through SSRS and T-SQL optimization, reducing report generation from minutes to seconds.
• Helped lead colo-to-Azure migration planning for Linux, Windows, and SQL Server workloads.
• Implemented monitoring and network security improvements after a ransomware event to improve long-term resilience.

Modernized IT, operations, fleet workflows, hardware lifecycle planning, and business systems for a family logistics business.

• Modernized dispatch, logistics, and accounting workflows with FleetManager, QuickBooks, Microsoft Access, C#, and JavaScript.
• Digitized paper-heavy operational records and improved visibility into fleet, accounting, and customer workflows.
• Built practical hardware and 3D-printed replacement components that reduced maintenance cost and improved fleet availability.
• Managed hardware lifecycle, vendor decisions, budget planning, and internal support needs for distributed operations.

Payment Card Industry Professional (PCIP) - Cert ID 1008-350