Resume
My professional experience, skills, and qualifications. Select a resume variant below to see different aspects of my career and expertise.
Summary
Strategic and results-driven Director of Engineering with 15+ years of experience scaling high-availability platforms, leading DevOps transformations, and building secure, distributed systems. Proven ability to grow high-performance teams, streamline engineering operations, and deliver multi-million-dollar outcomes through platform modernization, infrastructure automation, and API lifecycle management. Experienced in collaborating with executives to align technology with strategic business objectives.
Experience
Platform Engineering Manager (Progressive Roles)
2021 - PresentBuilt and led a high-performance platform engineering function; directly managed 3 engineers and influenced 30+ cross-functionally across multiple technical and non-technical teams.
- Re-architected Core API authentication and authorization flows without service disruption
- Rebuilt server infrastructure post-ransomware in under two weeks, restoring secure operations while maintaining day to day operations were completed with minimal downtime
- Collaborated with CEO, CTO, and CPO to prioritize tech debt, observability improvements, and platform-wide process modernization and automation
- Designed and implemented GitHub CI/CD pipelines to VM hosts, Container Apps, and Azure App Services reducing deployment time by 40%
- Integrated ticketing best practices and created new self-service and automation features, cutting resolution times by 90% and customer wait times by 80%
- Reduced Azure cloud spend by 20% while improving scalability through cost-optimization strategies and architectural improvements
- Led recruitment and onboarding for multiple engineering roles; implemented mentoring initiatives enhancing retention and team impact
Software Support & Security Engineer
2019 - 2021Led security and support initiatives while developing critical business tools and automation solutions.
- Developed and secured CRM tools with C# and T-SQL, cutting inventory processing time by 25%
- Automated billing and tax document generation workflows, reducing preparation time by 60%
- Led network security protocol implementation and system monitoring post-ransomware, ensuring long-term stability
- Enhanced reporting infrastructure via SSRS and TSQL optimization, reducing report generation from minutes to seconds
VP of Operations & IT (Part-Time)
2010 - 2019Managed operations and IT infrastructure while modernizing systems and processes.
- Modernized dispatch and logistics via FleetManager and QuickBooks, improving operational efficiency
- Built and deployed 3D-printed parts and multi-channel communications to enhance fleet performance nationwide
- Automated CRM and accounting workflows with custom C# and JavaScript tools, increasing productivity and visibility
Skills
Technical Skills
- Strategic Planning
- DevOps & SRE
- CI/CD
- Disaster Recovery
- Incident Management
- Automation
- Performance Tuning
- Security Audits
- Card Issuing
- Network Transaction Processing
- ACH Processing
- NACHA file format
- PCI Security
Tools & Technologies
- Azure
- Docker
- Kubernetes
- Git
- New Relic
- Cronitor
- Zendesk
- GitHub
- Agile
- Kanban
- Scrum
Soft Skills
- Technical Leadership
- Mentoring
- Stakeholder Engagement
- Team Building
- Risk Management
- Business Development
- ROI Assessment
- Process Development
- Budget Management
Programming Languages
- Go
- C#
- Python
- PowerShell
- SQL
- JavaScript
- React
- Node.js
- Next.js